Why am I not able to log into my account?

If you’re seeing a message that your password doesn’t match or prompting you to create a new account when trying to log in, consider the following common issues:

  • Your account was created on docuseal.eu, but you’re trying to log in on docuseal.com, or vice versa. These are completely separate systems with separate databases. Make sure you are logging into the same data residency cloud where you registered your account: docuseal.com/sign_in or docuseal.eu/sign_in.
  • Your account was created with a different email address. Double-check that you are entering the same email you used when you first created your account.
  • You may be signing in using a different authentication method (such as Google/SSO) than the one you used to sign up. Try logging in with the same method you used when you registered.
  • Your user account could have been deactivated by your organization’s admin. Contact your IT team for further assistance.
  • Reset your password via the ‘Forgot your password’ link: docuseal.com/password/new or docuseal.eu/password/new.

If none of these suggestions resolve your issue, please contact support@docuseal.com with the email address you used to register, and we’ll be happy to assist you!

Need to sign documents for free?

DocuSeal is a free and easy-to-use digital document signing tool. Get started in minutes.
Get Started
FAQ
How to change completed document filename? How to verify identity with ID card? Can I set up a custom domain for signing? What is the Certificate of Signature (Audit Log)? How to set up subscription payments using Stripe payment field Where are the cloud servers located? Why am I not able to log into my account? How to change the favicon and social sharing icon with on-premises app How to reset DocuSeal password? How to download partially completed documents? How to permanently delete a submission via the API? Can I send an unlimited number of documents for signing? Is there a DocuSeal mobile app available for download? Which endpoints are available only with the Pro plan? How do I configure RFC 3161 timestamp server? What are the costs for QES and AES? Which QeS and AeS signing methods are available in my country? How to sign a scanned document? Can I password protect a signed PDF? What are the best practices for signing a PDF? Can I revoke a signature in a PDF? Can I edit a PDF after signing it? What is an audit trail in a PDF signature? What is the legal status of digital signatures in my country? Are electronic signatures the same as digital signatures? How does digital document signing work? Is digital signature legally binding?